We stand behind the lasting beauty of our pieces. If your jewelry shows noticeable fading or discoloration in its gold or silver finish, you're covered — for life.

You can request a replacement or store credit at any time. Store credit will reflect any discounts applied at purchase. For gifted items, only store credit is available. Please keep the affected item — it may be needed for future claims.

🎁 Mystery items and free gifts are excluded.

🛑 Metiseko Jewelry reserves the right to decline any claim if it does not meet our warranty terms.

✅ Covered:
Significant fading or discoloration of gold/silver color

❌ Not Covered:

• Lost or missing items
• Pearl discoloration
• Minor scratches or general wear
• Damage due to misuse or improper storage

---

How to Submit a Warranty Claim?

Email us at metiseko86@gmail.com and include:

• Your full name and shipping address
• Your order number
• The affected item
• A short description of the issue
• Clear photos showing the problem
  

We're here to ensure your jewelry stays beautiful — always.

Return & Exchange Policy

• 30-Day Return Period: We accept returns within 30 days of delivery. Items can be refunded or exchanged for store credit once your return request is approved.
• Item Condition: To qualify for a return, the product must be unused, in original condition, and include all original packaging and any gifts received.
• Return Shipping: Customers are responsible for return shipping costs and must provide a valid tracking number. We do not cover return shipping fees.
• Refunds: Once your return is received and approved, we’ll process your refund to the original payment method. Any discounts used will be reflected in the refund amount. Please allow 2–7 business days for the refund to appear in your account.
• Exchanges: For exchanges, we’ll issue store credit via a personalized code after your return is accepted. All exchanges are final.
• Gifts: Gifted items cannot be refunded but may be exchanged for store credit. Gift cards are non-refundable and cannot be canceled.

Promotion Policy

• Bundles:

Returned together: Full refund or store credit.
Returned separately: Partial refund or credit based on the item’s value within the bundle.

• Promotional Offers (e.g., Buy 2 Get 1 Free):

Returned together: Full refund or store credit.
Returned separately:B2G1: 80% refund or store credit based on full price after discount.
B2G2: 50% refund or store credit based on full price after discount.

• Mystery Items & Free Gifts
  These items are final sale and cannot be returned.

Start a Return:To begin your return or exchange, please email us at metiseko86@gmail.com with the following details:

1. Your order number
2. The item(s) you wish to return or exchange
3. For gift exchanges: please provide the gift giver’s name, email, order number, address, or phone number
   

If your request involves a product issue, please let us know so we can assist you through a different resolution process.

Login and head over to your Metiseko account and select "My Orders" to review your order status.

Once your order is packed and ready to ship, you’ll receive a tracking number via email so you can keep an eye on its activity while it makes its way to you.

As our team works hard to get your order dispatched as quickly as possible, we cannot guarantee we will be able to cancel or update your order upon request.If you have an incorrect shipping address please reach out to us at metiseko86@gmail.com.