HOW CAN WE HELP YOU?
Browse through our FAQs for quick answers. If you can't find what you're looking for, feel free to reach out to us at hello@liorasenar.com . Our team is here and happy to assist you!
🧩 BRAND & PRICING
What makes Liora Senar pricing different?
At Liora Senar, we believe pricing should be simple, transparent, and honest. Our original prices reflect true product value and remain consistent. Temporary offers (like introductory pricing) are clearly stated and automatically applied without confusion — no hidden codes or inflated prices.
Do you use coupon codes?
We don’t use coupon codes in our pricing philosophy. Instead, discounts are applied automatically at checkout during specific experience periods. This means you never have to remember or enter codes, and pricing remains straightforward and fair.
Will the original price ever change?
No — our original prices are designed to reflect consistent value. Any discount you see is a temporary experience offer and does not indicate future price increases or hidden price adjustments.
🚚 Shipping & Order
Do I need to pay customs duties or import taxes?
No — we offer free shipping with all taxes included, so you won’t have to pay anything extra when your order arrives.
For more details, check out our Shipping & Delivery page.
How much does shipping cost?
We offer free worldwide shipping — no surprise fees at delivery. Customs duties and import taxes are included where applicable.
Want the full details? Check out our Shipping & Delivery page.
How long does delivery take?
Delivery times vary by destination, but most orders arrive within 5–15 business days after shipment. You’ll get a tracking number via email once your order ships.
Learn more about estimated delivery times on our Shipping & Delivery page.
How can I track my order?
Once your order ships, you’ll receive a tracking number by email. You can also check your order status anytime on our Track Your Order page.
Can I cancel or update my order?
Orders start processing quickly, so changes may not always be possible. If you need help, please contact us at hello@liorasenar.com.
🔄 Returns & Warranty
What is your return & exchange policy?
Returns are accepted within 30 days of delivery for unworn items in original condition. Refunds are issued to your original payment method once we receive the return.
Check out the full details on our Returns & Exchanges page.
Do you offer a warranty?
Yes! We provide a lifetime color warranty covering manufacturing and material-related issues. Simply email us your order details and photos for support.
Learn more on our Warranty & Color Guarantee page.
What about gifts and promotional items?
Free gifts and promotional items are final sale. Discounted or bundled items return policies follow the value you paid.
See our Returns & Exchanges page for details.
💍 Product & Care
What materials are used in your jewelry?
Our jewelry is crafted from 304 stainless steel and plated with 18K gold using PVD (Physical Vapor Deposition) technology. This ensures long-lasting color, durability, and resistance to tarnishing. All pieces are waterproof, hypoallergenic, and designed to stay beautiful with everyday wear.
See more about our materials on the Materials & Care page.
How do I care for my jewelry?
You can enjoy wearing your jewelry every day — it’s waterproof, sweat-proof, and can handle casual contact with seawater, making it super convenient for everyday life. To keep it looking its best long-term, just wipe it gently with a soft cloth and avoid harsh chemicals or prolonged saltwater exposure.
For more tips, check out our Materials & Care page.
Are your products suitable for sensitive skin?
Absolutely! Our pieces are nickel-free and hypoallergenic, making them safe for most sensitive skin types.
Check out our Materials & Care page for more details.
💬 Support
What if I have another question?
We’re here to help! Email us at hello@liorasenar.com or visit our Contact Us page.
We’ll get back to you as quickly as possible.
